Houzz provides a storefront for sellers who sell their products through our website, in addition to products sold directly by Houzz.
Though we try to work with each seller to adhere to the standard Houzz policies for shipping, returns, and damage are set by the individual seller, and can vary significantly between them. Custom orders for example, are non returnable in many instances.
We post each seller’s Returns, Damages and Warranty policies on the individual product pages, as well as in the order and shipping confirmation emails that we send to you when an order is shipped so that you can be informed throughout the process about your options.
It's important to check an individual product's policies before placing your order or requesting a return. To do so, click on the 'View return policy' link on any product page to view the policies. This can be found on the right hand side of the product listing under 'Seller and Shipping Information'.