I received the wrong order, what do I do?


We try our very best to ensure that your orders are perfect and can take their rightful place in your home. However, sometimes things might not go to plan and we're here to help if that's the case.

To arrange a replacement please log in to your account to access the 'Your Houzz' section of your profile which can be found in the upper right hand corner. Select 'Your Orders' and submit a request by clicking the 'Return or Replace' button on the order you would like to return.

Please select 'Wrong item delivered' as the reason and include photos of the item.


You will receive an automated email confirmation that your request has been submitted and the team will be in touch within 2 working days with the next steps. 

Have more questions? Submit a request


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